Tutoring, Education, & Research Helpline
We are here to help improve your grades

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FREQUENTLY ASKED QUESTIONS


WHAT IS THIS INFORMATION ABOUT?


 This information describes how my writing service operates and it is written taking into consideration all the current federal and state laws in regards to using a writing service to assist you with your workload in school or from your employer.


SHOULD I READ ALL OF THIS?


Yes, since it will give you a better idea of how we operate, please read all of it very carefully. A lot of time and effort has been put into this document, so please read it. Other clients have also assisted in helping to put this together by giving us some of these questions.


CAN I HAND THIS ASSIGNMENT / REPORT / PAPER / TEST / EXAM INTO MY SCHOOL OR EMPLOYER?


You have to take any work / excel spreadsheet / assignment / report / exam / paper / test / customized or stock report / etc. you receive from us and recheck all of the answers and come up with your own conclusions and rewrite the work in your own words. You MUST do you own work and the work you decide to hand in MUST come from you; NOT from us. If you use any of our work, you MUST reference our work in the Reference Page section of your own report / assignment / exam / test.  Use our services as you would a private tutor who came to your home. The work we send to you is to be used as a guide in doing your own work. We are providing guidance only.  It is the original work of the tutor / writer.  It is NOT your work; you did NOT produce it.  You must do your own work and then use our work to check against your own work. Or use our work to understand how something was done and then redo the assignment on your own so that you understand it better and so that the work you are doing is your own work. To reiterate the main point, any work you receive from us is NOT to be handed into your school or employer; it is to be used for research purposes only, as a guide in helping you do your own work. You must take our work and recheck all of our work and come up with your own conclusions or rewrite it in your own words.


NOTE: It is a misdemeanor and/or felony in all 50 states to hand into your school or employer any work you receive from us or to hand in any work that is not a final product of your own doing. All legitimate writing services understand these laws and follow them, so do we. Also, schools make this very clear that as a student, you can get assistance from tutoring and writing services but the finished work must be on your own doing.  Handing in a paper that you did not write is fraud and you cannot represent someone else’s work as your own. We are here to help you succeed in your place of employment or school, NOT help you cheat in your place of employment or school.


            To reiterate the point, these sample assignments / reports are to be used for research purposes only. They are never to be handed in to your school, employer, or professor. They are intended for use as a guide in doing your own work.  You are buying a service / product that is to be used as an aid in helping you to succeed in school, NOT helping you to cheat in school.  If you use ANY words, terms, phrases, ideas and so forth from our work, you MUST cite us as one of your references / sources in your own paper.


WHAT FORMAT IS THE WORK DONE IN?


All work is usually done in Times New Roman Font, 12 point, double- spaced, with 1-inch margins using proper APA or MLA format. It is the font, the page margins, and the double spacing you see on these pages. When you get your work, you can change it into any type font you want, but be aware that this might reduce the number of pages you see. If you need a different font size, next time let us know in advance and the price per page or the entire assignment will be priced higher. The smaller the font, the more it will cost you.


HOW DO I KNOW I WILL GET MY REPORT WHEN PROMISED?


No one can predict the future. We are in business to try to make clients happy. When you get your work before the due date, hopefully you will be happy and use our service again and / or recommend us to other people. Thus, we want you to be happy and getting the work to you is the first step in developing a happy customer relationship. If you were recommended via a friend who has used us, then you already know we are reliable. If it is your first time, then we encourage you to call / email us in order to calm your fears about delivery. Call / email us and you will see that someone will answer live or leave a message and someone will email / call you back. Contact us anytime in order to feel more comfortable.


IS MY CREDIT CARD SAFE WITH YOU?


We never will ask for your credit card number or bank account number. We will give you our bank account information. We mainly use Bank Deposit and Transfer, Western Union, Money Gram, Postal Money Order, and sometimes will allow a customer to use EventBrite and PayPal (which comes with a hefty surcharge), or various other methods for collecting payment.  


WILL MY INFORMATION BE GIVEN TO YOUR WRITERS / TUTORS?


We never give out any client information to our writers or tutors.  The tutor/writer never knows the client and the client never knows the tutor/writer.


HOW GOOD IS YOUR WORK?


Every client will decide this answer when they receive the work. Our number one goal is to make you a happy and satisfied customer. If you feel that the work received is good then you will return to order more and you will recommend us to your friends. If you believe otherwise, you will never return.


In our opinion, the quality of all work is done as best as possible, however, this still does not guarantee anything at all (for example, a grade). These sample assignments / reports are to be used for research purposes only. They are never to be handed in to your school, employer, or professor. They are intended for use as a guide in doing your own work. In addition, the level of the tutor’s writing might be above or below your own level, so this is why it is also up to you to rewrite it at your own grade level.


            You are buying a service/product that is to be used as an aid in helping you to succeed in school, NOT helping you to cheat in school.  If you use ANY words, terms, phrases, ideas and so forth from our work, you MUST cite us as one of your references / sources in your own paper.  We rarely have complaints because we provide excellent assistance and research. However, there will always be customers who do not understand what they are buying and will complain for the wrong reason.  Most (over 99%) of our customers have been very satisfied with our services and always return. However, if you are not satisfied, then you will be one of the very few who will not return.


            We use tutors who know their subject matter but we can never guarantee any type of grades at all because the work you receive CANNOT be handed in at all, thus it cannot be graded. The work you receive from us is to be used for research purposes only. You are to take the information you receive, analyze this information, and come up with your own conclusions. Thus, you are doing your own work. It is a felony / misdemeanor in all 50 states to hand in any work that has not been done by your own self. Use our work as a guide only in helping you to do your own work. Please understand that my tutors will do their best, but there is no guarantee of any grade at all. The work you receive is to be used for guidance only.


WILL YOU MAKE CHANGES TO MY ASSIGNMENT ONCE I RECEIVE IT?


Only if you can prove to us that something was done incorrectly and is CLEARLY the fault of our tutors. We will adjust any assignment as long as the client DID NOT HAND IT IN and contacts us immediately upon receiving it. In addition, as long as there is ample time to correct our error. It must be our error. For example, asking us to write a one page document answering ten detailed questions with sub-questions and then complaining that we did not cover the subject in detail is NOT our error. Remember, if you hand it in, it is your work that you are handing in and NOT our work. Do not tell us later that your professor gave you a bad grade and complain to us.  Our work is NOT to be handed in at all.  The grade you receive is due to your work. Use our work as reference, meaning use it as another source in your bibliography or works cited page. If you use any part of our work, you must reference it in your reference page. We will give you time (usually 24 to 48 hours and if time permits) to look over your sample work and then if you need any adjustments, let us know via email and via a phone call. Once you do both, we will gladly handle any changes you require as long as it deals with the original assignment and ample time is given to make the adjustments.


ARE THERE ANY REFUNDS?


No. Once you place an order no refunds can be given since in all cases a writer / tutor / programmer has already committed his or her time to your assignment. Our staff is immediately paid upon their commitment to a project and not when they finish it. This gives them more incentive to take on projects right away. As far as refunds are concerned after receiving the work, the answer is NO, because the work is to be used only as an aid in helping you to do your own work. Also, due to the nature of the work, electronic data, you can easily keep a copy for yourself.


WHO DOES THE ASSIGNMENTS?


All of our tutors / writers are well educated and usually have a minimum of a bachelor’s degree. Many have their Master’s degree and PhD’s. Most of our writers are teachers, college instructors, professors either retired or currently working, and other professionals, such as retried CPA’s, book writers, retired attorneys, engineers, lecturers, speakers, and so forth.


WHY SHOULD I USE YOUR SERVICE, INSTEAD OF SOMEONE ELSE?


Service and quality!!! You talk to someone live, not an e-mail address. Look at our website; we give you many ways to contact us including address, direct phone number, email, and fax number. We do not hide behind an e-mail address like many other companies. We realize that many companies only allow you to contact them via email, while others never return your call. We are always accessible and will always call you back within a short time period. We are 100% reliable, negotiable, and will try to work with you. We will always try to work within your budget. Test us out - give us a call and see what happens.
WHAT GRADE CAN I EXPECT USING YOUR REPORT AS REFERENCE MATERIAL?


No grade can be expected. You cannot give in our work at all. It is to be used for research purposes only. When our customers return for more help they tell us that they have used our work as a guide and reference material in doing their own work, for which they got excellent grades. We do not guarantee any grade because our work is to be used as a guide and as reference material. We are here to help you; NOT help you cheat.
HOW FAST CAN YOU PREPARE AN ASSIGNMENT?


If necessary and you are willing to pay a premium price, we can prepare research material and notes and have it back to you within the same day. However, depending on how busy we are it will take a few days. The timing depends on the size and content of the project you are requesting. The more time given to us, the better the price can get.
WHAT OTHER TYPES OF PROJECTS CAN YOU ASSIST ME WITH?


We can assist you on all levels ranging from high school, undergraduate college, grad school, masters thesis, doctorate dissertation, and corporate work. We have done work for major corporations, both public and private.  We can handle just about every subject imaginable. We handle all educational and non-educational (corporate work) assignments. We also have private tutors / consultants that will come to your home or office.
IF I DO NOT LIKE THE QUALITY OF YOUR REFERENCE MATERIAL, CAN I GET A REFUND?


No. There are no refunds or credits at all. There are no guarantees at all. You are just using the work as reference material. You cannot hand it in to your professor or school. You must use your own words and thoughts in writing your own report. The quality is very subjective. Just because you don’t like it, it does not mean that the work was bad.


IS THERE AN INSTALLMENT PLAN OPTION?


            No, all work is prepaid in advance, with the exception of certain large assignments that are due over lengthy periods of time. In some cases, after establishing a good relationship with the customer, a limited amount of credit will be extended to the customer.


IS THERE A WAY FOR ME TO HAVE ANY CONTACT WITH THE TUTOR / WRITER?


No. The writers have signed a RIGHT OF CONFEDINTIALLITY contract and are not allowed to provide a client with their home phone number or email address. Also, if you have their information, next time you will bypass my service and use them directly.


WHY IS ONE WEBSITE CHARGING SO LITTLE AND YOUR SITE MORE?


You are paying not just for the work, but also paying for other services that surround that work. For example, having access to someone on the phone or email to answer your questions or explain things. You can speak to us live, on the phone, at just about any time of the day or night. If you leave a message, you get a call back within 24 hours, usually less than that. Please remember that the price includes the time spent on the phone or emailing the client back and forth, the writer’s fee, additional questions that might be asked of the tutor, etc. Also, some Internet sites will send you the work past your requested due date or in some cases they will tell you on your due date that they could not do it. Some sites will not even send you the work. These low-priced foreign sites are mainly poor service / work oriented sites that give you poor quality work or no work at all. They do not even have a phone number or a phone number that gets transferred to a foreign country. Listen carefully to the accent of who picks up the phone once it is transferred. Speak to them to see if they really know what they are talking about. When you get cheated, then you will realize why they are only charging a small amount and then hopefully you will end up coming to us anyway.


            We are always here and will try to help you out with any questions or problems that you have. You are buying a tutoring service and we provide a top quality service. We always call you back fast, within 24 hours. These other sites will not do that. You are paying a fair price for proper service. Our prices are not high compared to what you receive.


            If you want to deal with a site that only has an email address and does not have anyone intelligent to speak to, that’s your business, but I know that I prefer to speak to a live individual. Overall, our price is not so much once you realize what you are getting for it.


IF YOU HAVE ANY OTHER QUESTIONS OR CHANGES TO THIS INFORMATIONAL LETTER, PLEASE LET ME KNOW AND IT WILL BE ADDED / ADJUSTED HERE. THIS LETTER WAS DEVELOPED WITH THE INPUT OF MANY CLIENTS WHO ARE HAPPY THEY HAVE USED US.